About the company

We look after the technology so you can look after the business.

Robertson Technology Group provides expert technical services to small and medium businesses, without the financial and staffing commitment that running IT internally would demand. Based in Greater Victoria since 2013, supporting clients across British Columbia and Canada.

What we are here to do

Make sure you get the full benefit of what you have already paid for.

Most businesses are not short of technology. They are short of technology that works together, that someone has thought about, and that somebody will answer for when it stops.

Our mandate is to help clients meet their business objectives by getting the maximum benefit from their technology investment. That often means using what you have better, rather than buying more of it.

Our mission

Innovative solutions and exceptional service, from people who keep learning.

We lead by providing innovative solutions and exceptional customer service, through strategic partnerships and an empowered team committed to continued learning and personal growth.

Between us that team brings over sixty years of combined experience, and we are still adding to it. That is the depth sitting behind your pod on the day something unusual happens.

Our clients are not just customers. They are professionals who trust us to deal honestly, efficiently and effectively with the systems their business runs on.

What is important to you

Five things we will not compromise on.

Exceptional service

Friendly experts with you every step of the way, who do not stop until you are satisfied.

Transparency

You always know what to expect. Proactive, jargon-free communication, and no surprises on an invoice.

Simplicity

Solutions that are easy to use and just plain work. Fewer moving parts, documented properly.

Continuous learning

We stay on top of what changes so you do not have to follow any of it.

You are known

A pod of the same technicians who learn your business, so you never explain yourself from scratch. How that works.

37 seconds Average time to speak to a technician on the phone. Not a queue, a person.

14 minutes Average first reply when you email us instead.

Since 2013 Keeping businesses running through every kind of bad day.

Greater Victoria Where we are rooted. Remote support right across BC and Canada.

The person behind it

None of this is an accident.

RTGroup works the way it does because of what Ian saw running technology for much larger organisations, and what he decided smaller businesses were being denied.

Meet Ian

More

Where to go next.

What we doFully managed and co-managed IT, and everything alongside them. What boutique support meansThe pod model, and why being known beats being processed. Who we helpTen industries, and what we handle differently for each. Client reviewsFeedback from every support ticket, not a curated handful. CareersAlways interested in hearing from good people. Quietly. Start RightFor genuine startups building their foundation from day one. The blogPlain answers to the questions owners actually ask.

Let’s start with a conversation.

Half an hour, no charge, no obligation. Worst case you leave with a clearer picture of where you stand.

Book a discovery call Call 250-412-3785

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Send this and we will reply, usually the same business day. No call unless you want one.

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