Services
Start with the only question that matters.
Do you have someone internal looking after IT, or not? Everything else follows from that answer, so it is where we start rather than handing you a list of six things to choose between.
Nobody internal
Fully managed IT
We take on the whole thing. One team, one number, one monthly fee.
This is you if:
- Nobody owns IT, or it has quietly landed on whoever is best with computers
- You want one number to call and one bill, not four vendors
- You would rather not think about patching, licences or backups at all
- When something breaks, you need it handled rather than explained
Someone internal
Co-managed IT
You keep your own person and your own control. We bring the tooling and the backstop behind them.
This is you if:
- You want to keep your own IT person, and want them properly equipped
- Your IT is remote or at head office, and nobody is local
- They need a tool stack no single-person department can licence alone
- Holidays, illness and turnover leave you uncovered
- They are heading toward retirement and none of it is written down
Whichever way you go, the thing underneath is the same: a pod of technicians who stay with your business rather than a queue that sends whoever is free. What boutique support means →
Co-managed, up close
It takes a few different shapes.
All of them keep your own person in charge. What changes is what sits behind them.
The partnership
You want your own IT person, permanently
Not a stepping stone to anything. You want someone in the building who knows your business, and you want them properly equipped and properly backed up.
They keep the relationships and the day to day. We bring the tooling, the specialist depth, and someone to call at 2am so it is not always them.
The distributed team
Your IT is remote, or sits at head office
They handle the systems well enough from where they are, but nobody can walk to the server room, meet a courier, or sit with the person whose problem nobody can reproduce over a call.
We are the hands and the local presence, working to their direction rather than around them.
The handover
Your IT person is heading toward retirement
Often it is not even an IT manager. It is a CFO or an operations lead who took IT on years ago because somebody had to, and none of what they know is written down.
We run a gradual transition that starts while they are still here, so the knowledge gets captured rather than lost.
The part that changes the maths
Your IT person gets the toolset of a much larger department.
A good internal IT person at a twenty person company is held back by tooling, not ability. The monitoring, security, patching, documentation and backup platforms that make the job manageable are priced for organisations with hundreds of seats, and no owner is signing off six separate subscriptions so one person can work more comfortably.
Co-managed brings that whole stack with it. Your person stops doing by hand what should be automatic, and starts spending their time on the things only someone inside the business can do.
This is written for them as much as for you. Co-managed only works when the internal person wants it, and they will, once it is clear this makes their job better rather than smaller.
- Monitoring and alerting across everything
- Security tooling they could not licence alone
- Patching that runs without their evenings
- Documentation the business keeps
- Escalation, so holidays are actually holidays
- Specialists on the problems outside their patch
Whichever way you go
These sit alongside either model.
Some clients take all of it. Some take one piece. We will tell you honestly which ones you actually need, including when the answer is none of them yet.
Cybersecurity programs
Logins that cannot be guessed, protection on every device, staff who can spot a scam, and a plan for when someone clicks the wrong link anyway.
How we keep you protectedAudits & compliance
An honest look at where you are exposed, in language you can act on, then the work to close the gaps and the paperwork to prove it to an insurer or a client.
What an audit tells youBackup & disaster recovery
Backups that are tested, not just scheduled. We know how long a full restore takes for your business, because we have timed it.
How recovery actually worksCloud services
Email, files and Teams set up properly, licensed for what you actually use, and locked down well past the settings Microsoft leaves on by default.
Email, files and TeamsAbove all of it
IT consulting & planning
A one-page technology plan and a realistic number for next year. Should you replace the aging equipment now or budget for it next quarter? Is a cloud move right, or should it be phased? These are business questions, and this is where they get answered.
Worried about the switch?
Most businesses stay somewhere unhappy because changing looks worse than the problem.
It usually is not. There is a structured thirty day plan for moving to us, whether you are leaving another provider or have never had one, and we deal with the awkward parts so you do not have to.
- You do not have to tell them first
- We handle credential recovery
- Nothing switches until it is ready
- See the thirty days →
And the things you buy
Hardware, licensing, print and phones.
Bought through the team that supports them, so nobody gets handed off and nobody gets to blame the other guy.
Not sure which one you are?
That is a completely normal place to start, and it is exactly what the first conversation is for.
Would rather write?
Send this and we will reply, usually the same business day. No call unless you want one.
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