Client reviews
Feedback on every ticket, not a curated handful.
Every time we help a client, they get the chance to tell us how it went. We read all of it, including the parts we would rather not. What follows is a selection of what clients have said.
How this works
The feedback request goes out automatically, on every single ticket.
Not on the ones we think went well. Not on a quarterly survey to clients we have picked. Every ticket, every time, which means the picture we get is the real one rather than a flattering sample of it.
We monitor it continuously, and a poor score gets looked at rather than filed. That is the point of asking.
- Requested on every ticket
- Nothing cherry-picked at the point of asking
- Poor scores actioned, not filed
In their words
What clients have said.
“Stafford patiently worked through the complications we were up against and we found our way to a solution. I'm always grateful for your patience and kind approach.”
“You were so quick to respond and it only took a minute to fix the issue. Thank you!”
“Very quick turn around, thank you!”
“Your prompt response to this incident; helping me better understand phishing threats; supporting me in my continued efforts to be on the alert to seemingly legit e-mails. Thanks for your patience and professional expertise.”
“Very responsive, quick and got it sorted asap. What more could I ask for?!!”
“Quick response, great service”
“Friendly, knowledgeable and quick to fix the issue to get us working again.”
“Quick response and an quick easy remedy performed with grace.”
“Quick response, helpful explanations, and even went above and beyond to free up some memory to make this computer run better– beyond fixing the immediate issue.”
“Excellent support. Knowledgeable staff!”
“Stafford went above and beyond to help me with the barriers holding my work up. Thanks Stafford!”
“Ian called promptly and walked me through the process of remedying the problem on my computer. Thank you Ian.”
More
Where to go next.
About the companyHow we work, and the five things we will not compromise on. Meet the founderThe person several of these reviews are talking about. What we doFully managed and co-managed IT, and everything alongside them. 30 Days to Better ITExactly how a switch to us runs. Who we helpTen sectors, and we are glad to hear from others. Questions & answersStraight answers, including the awkward ones.
Judge us on the next one.
Half an hour, no charge, no salesperson. Then form your own view.
Would rather write?
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