Client reviews
Feedback on every ticket, not a curated handful.
Every time we help a client, they get the chance to tell us how it went. We read all of it, including the parts we would rather not. What follows is a selection of what clients have said.
Google Reviews
17 reviews
RT Group is an invaluable source of support for us! Deeply appreciate having access to such a wealth of expertise, always delivered with kindness and patience.
Outstanding service/experience. Thanks Ian!
Quick response and completion of the required task. Thank you for the help!
Always have a great experience working with these guys. They support our small business with the same care and attention I would expect they give even larger clients. 10/10
Ian is always great to talk/work with. Either Ian or one of his fabulously team are always there to help resolve any IT issues I have! Thanks, Robertson Technology Group Ltd.
At my place of work, we use Robertson to take care of our IT needs. I have dealt with Stafford and Ian on a number of occasions, and the service has always been stellar – friendly, helpful, and very timely. I highly recommend their services.
Having trouble with internet services, it got resolved so fast from calling the service, the phone conversation with tech person and solving the issue took only 5-10 min. The tech person was friendly, courteous and efficient. Great customer services!
Robertson Technology always delivers an amazing experience.
Robertson Technology has helped ensured right and efficient solutions are achieved! They satisfy us a client by exceeding quality expectations. Because our property is open 24/7, there are plenty of times when we require them to assist us very early in the morning or very late at night, and we know we can count on them. Thank you, Ian and the rest of Team Robertson Tech!
Knowledgeable, timely, efficient, and friendly service. Highly recommend this company!
Cathy G.
Excellent response time and quick efficient service.
Great service.
As usual, I caused myself some grief trying to fix something myself, and completely messed up my Mac's performance and I was in danger of missing a critical client deadline. When I called, Ian from RTG calmed me down and quickly found the issue and fixed my problem. This is the second time I have had to call with an emergency and both times same great service and results!
I have used this company a couple of times and I have found them to be very responsive and professional. The service was very quick and easy. In one instance they had to come to my home to install wifi so that I could have coverage throughout my house. They arrived on time and were finished in no time, explaining the process in a manner that I could understand. The next time I needed help, the technician was able to log into my computer remotely and the whole process took under 20 minutes. I am most pleased with this company and I will certainly use them for all my IT needs from now on.
How this works
The feedback request goes out automatically, on every single ticket.
Not on the ones we think went well. Not on a quarterly survey to clients we have picked. Every ticket, every time, which means the picture we get is the real one rather than a flattering sample of it.
We monitor it continuously, and a poor score gets looked at rather than filed. That is the point of asking.
- Requested on every ticket
- Nothing cherry-picked at the point of asking
- Poor scores actioned, not filed
In their words
What clients have said.
“Stanford was very helpful, friendly and made the start up so much easier. Thanks so much!”
“Exactly what I needed, thank you!”
“Thank you for your prompt, efficient and kind manner in helping me solve my computer problem. I am truly grateful to be able to reach out in times of need.”
“Stafford patiently worked through the complications we were up against and we found our way to a solution. I'm always grateful for your patience and kind approach.”
“You were so quick to respond and it only took a minute to fix the issue. Thank you!”
“Very quick turn around, thank you!”
“Your prompt response to this incident; helping me better understand phishing threats; supporting me in my continued efforts to be on the alert to seemingly legit e-mails. Thanks for your patience and professional expertise.”
“Very responsive, quick and got it sorted asap. What more could I ask for?!!”
“Quick response, great service”
“Friendly, knowledgeable and quick to fix the issue to get us working again.”
“Quick response and an quick easy remedy performed with grace.”
“Quick response, helpful explanations, and even went above and beyond to free up some memory to make this computer run better– beyond fixing the immediate issue.”
“Excellent support. Knowledgeable staff!”
“Stafford went above and beyond to help me with the barriers holding my work up. Thanks Stafford!”
“Ian called promptly and walked me through the process of remedying the problem on my computer. Thank you Ian.”
“you guys are so on it, thank you”
“Quick response, and quick solution.”
“Thank you as always for the awesome response and helping us get back on track!”
“Quick assistance!”
“I raised my support issue outside of business hours of Robertson. They responded to me very quickly on my issue and a path to resolution to meet my needs.”
“Always wonderful and helpful”
“The it request was great. promptly fixed my problem. Thank you”
“The request was completed very promptly. Thanks for looking after it so quickly!”
“It was quick and easy to reset my password.”
“Very quick response, and very easy to work with, thank you.”
“Stafford you are awesome! thanks for all your help”
“We needed something done immediaely, and RT Group made it happen – no fuss, no muss.”
“You folks are the best, thank you! :-)”
“I'm always amazed at how quickly and efficiently RT Group gets support requests completed! Big thanks!”
“Very fast response”
“Tim was super friendly and helpful”
“Stafford really helpful and knows his trade!”
“Fast and efficient.”
“Tim was extremely helpful, as always. His directions are clear and he never makes me feel stupid for not knowing much about computers. He's patient and kind and really knows his stuff! Thanks again!”
“Very quick and efficient. Thank you!!”
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