Client support
Everything you need, in one place.
For existing RTGroup clients. Open a case, join a live session, or check your billing.
Something is down right now
Call us. It is the fastest way, every time.
Average time to reach a technician is 37 seconds. If your business has stopped, do not fill in a form.
All support calls are answered by a human, 24/7. Whatever the hour, and whatever the day.
Support portal
Open a new support case, add information to one you already reported, and see where everything stands.
Live remote support
Lets one of our technicians see your screen and work on your computer with you while you stay on the call.
Billing portal
View invoices and statements, check what is outstanding, and manage your payment details.
Worth knowing
Only start a remote session with someone you called.
We will never phone you out of the blue and ask you to start a remote support session. Neither will Microsoft, your bank, or anyone from a number you do not recognise.
That exact request is how a large share of scams against small businesses begin. Someone calls claiming to be from IT or from a software company, sounds credible, creates a little urgency, and asks you to visit a remote support page so they can “take a look”.
The rule is simple and it has no exceptions. If you did not call us first, hang up and call 250-412-3785. If it really was us, we will still be here. Nobody at RTGroup will ever be annoyed with you for checking.
Helps us help you
What to tell us when you report something.
None of this is required. Any one of them usually saves a round of back and forth, which means you get it back sooner.
- What you were trying to do when it went wrong
- The exact words of any error message, or a photo of the screen
- Whether it affects one person or everybody
- When it started, and whether anything changed just before
- Whether it is stopping work or just irritating
- The best way and time to reach you