Contact
Talk to a person, not a form queue.
However you get in touch, someone real reads it and replies. If you are already a client and something is broken, the client support page is faster.
Call
250-412-3785Average 37 seconds to a technician.
Answered by a human, 24/7
Business hours are Monday to Friday, 8:30am to 5:00pm Pacific.
Average first reply is 14 minutes during business hours.
Book a call
30 minutesNo charge, no obligation. Pick a time that suits you and we will look at what you have.
What happens next
There is no sales team. You reach someone who can actually answer.
Nobody here has a quota. When you call or write, you get a person with real technical and solutions experience, who can answer the question inside the conversation rather than taking it away and coming back to you next week.
That cuts both ways, and it is the better half of the deal: it means we can tell you quickly when the honest answer is that you do not need us.
- A real reply, usually the same business day
- Technical experience on the other end, not a script
- A real conversation, not a discovery questionnaire
- Your details go nowhere else
- An honest answer if we are not the right fit
Already a client? The client support page has the support portal, live remote support and billing.
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Service area
Rooted in Greater Victoria, working right across the country.
Most of what we do is remote, and it works properly. Being local is what makes the rest possible, for the days when something needs hands on it.
Greater Victoria
Home. All thirteen municipalities, supported remotely day to day and visited in person when something needs hands on it.
- Victoria
- Saanich
- Oak Bay
- Esquimalt
- View Royal
- Colwood
- Langford
- Highlands
- Metchosin
- Sooke
- Central Saanich
- North Saanich
- Sidney
And well beyond it
Remote support works properly, and distance makes no difference to it. We look after clients right across the province and the country.
- Nanaimo
- Duncan
- Vancouver
- Kelowna
- Across British Columbia
- Across Canada
A remote team, based in Greater Victoria. There is no public office address, because the whole team works remotely. That is how the response times stay where they are, and it is why a client in Kelowna gets the same service as one in Oak Bay.
Not sure whether you are in our area? Ask. The answer is usually yes, and if it turns out not to be, we will point you at somebody good.