Industries · Healthcare
IT for clinics and practices, where the schedule does not wait.
Medical, dental, physiotherapy and allied health practices across Greater Victoria. We work with Jane, TELUS Health and OSCAR, on Canadian-hosted Microsoft environments, built around uptime at the front desk and privacy you can actually demonstrate.
The morning this prevents
The waiting room fills up whether or not the system loads.
Patients arrive every fifteen minutes regardless of what your front desk can see. Nobody can check anyone in, the practitioner does not know who is next, and the person on reception is apologising to a room while trying to phone somebody who might know.
An hour of that puts the whole day behind, and the day does not have an hour of slack in it anywhere.
What we hear from practices
The things that come up in the first conversation.
- When the practice management system stops, the whole clinic stops
- Privacy obligations are real and nobody on staff has time to own them
- Reception shares a login because individual ones are too slow at the desk
- Faxing is still part of the workflow, and everybody is slightly embarrassed about it
- A piece of clinical equipment runs an operating system nobody supports
- Practitioners want access from home and nobody has checked how that was set up
- Records retention obligations are understood in principle and not in practice
- The backup has never been tested against a real restore
What we do about it
Uptime first, privacy you can evidence.
The front desk stays up
- The practice system treated as the priority it is
- Backup internet, so a line fault is not a lost morning
- A restore time we have actually measured for your clinic
Privacy you can demonstrate
- Access limited to what each role genuinely needs
- An audit trail of who opened which record
- Written down, so you can show it rather than describe it
Logins fast enough to actually use
- Individual accounts that do not slow reception down
- Fast switching between practitioners at a shared station
- Shared logins stop being the path of least resistance
Old equipment, safely
- Clinical devices that cannot be upgraded, isolated properly
- Protected without replacing equipment that still works
- A plan for the day the vendor finally stops supporting it
Access from outside the clinic
- Practitioners working from home, securely and simply
- Locum and part-time access that closes when the contract does
- Patient information never sitting on a personal device
Canadian hosted, and documented
- Microsoft environments hosted in Canadian data centres
- Set up around Jane, TELUS Health or OSCAR rather than against them
- Where the data sits, written down, so the answer takes seconds
Why the pod matters here more than most
Fewer people, and they know what they are looking at.
Supporting a clinic means occasionally being in systems that hold patient information. A model that sends whoever is free means a rotating cast of technicians with that access, and nobody able to say who has been where.
A pod is a small, consistent group who know your practice, your systems and your obligations. Fewer people with access, known people, and a support history that does not restart with every call. How the pod model works.
- The same small group, every time
- Fewer people with access, not more
- They know your clinic’s setup
- No explaining the system again
Questions from practices
What clinic owners ask us first.
Do you support our practice management system?
Our primary experience is with Jane, TELUS Health and OSCAR. We work alongside your vendor rather than trying to replace their support, and we look after everything around the system, which is usually where a problem sits and where nobody else is paying attention.
We also build the Microsoft environment around it on Canadian-hosted infrastructure, so the question of where patient information physically lives has a documented answer.
Can patient records be stored in the cloud?
In most cases yes, and many practice systems are cloud-based already. What matters is where the data physically sits, who can reach it, how it is encrypted, and whether you can evidence all three if asked. We set it up so each of those is documented rather than assumed.
We have a machine running an unsupported operating system.
Almost every clinic does, and replacing it is often not realistic. The answer is to isolate it so it cannot be reached from anywhere it does not need to be reached from, and to plan the eventual replacement around your budget rather than around a panic.
Our staff share a reception login.
Common, and it happens because individual logins are too slow when there is a queue. The fix is making individual access fast enough that nobody works around it. Solving it by policy alone never holds.
What are we actually obliged to do about privacy?
That is a question for your college and your privacy advisors rather than for us to assert. What we do is build the controls you need to meet those obligations, and document them so you can demonstrate compliance instead of describing it.
How quickly can you get us running again?
We measure it rather than estimate it. Part of onboarding is timing a real restore of your practice system, so the number we give you is one we have seen rather than one we hope for.
Where to start
What matters most for a practice.
Other industries
We work the same way everywhere else.
The obligations change, the approach does not. If your sector is not listed, it is almost certainly still a fit.
Let’s time a real restore of your practice system.
Half an hour, no charge, no salesperson. Most clinics have never had that number.
Would rather write?
Send this and we will reply, usually the same business day. No call unless you want one.
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