Fully managed IT

We take on the whole thing.

One team, one number, one predictable monthly fee. Your staff get help when they need it, everything stays patched and protected in the background, and you get a technology plan you can actually read.

Book a discovery call Call 250-412-3785

The morning this prevents

It is 8:40, three people cannot get into email, and nobody knows why.

Is it Microsoft? The internet? Something someone changed on Friday? Your office manager is on hold with one vendor while another says it is not their end. By the time anyone works it out, half the morning is gone and nobody has done the job they were hired for.

When one team runs all of it, that call goes to one number and the answer comes back in seconds rather than hours, because the person answering already knows how your systems fit together.

This is for you if

Any of this sounds like your week.

IT has landed on whoever happens to be best with computers, and it is not their job
You are not certain whether your backups would actually restore
New staff wait days for a working computer and a login
You have been meaning to sort out security for a while now

Nobody can tell you what you are paying for in Microsoft licences
The same problem keeps coming back and nobody has asked why
Your equipment gets replaced when it dies rather than on a plan
You would like to call one number and have it dealt with

What is included

All of it, for one monthly fee.

No per-ticket charges, no clock-watching, no being billed for asking a question.

Day to day

Unlimited support for your staff, by phone or email
New hires set up before their first morning
Leavers shut down properly, the same day
Device setup, repairs and replacements

Running in the background

Updates and patching across every device
Monitoring, so we usually know before you do
Licence review, so you stop paying for empty seats
Documentation of how your systems actually fit together

Protection

Protection on every computer and phone
Logins secured beyond a password
Email filtering for the scams aimed at your industry
Staff training that is short enough that people do it

If the worst happens

Backups that get tested, not just scheduled
A restore time we have measured for your business
A written plan for who does what
Us, on it, before you have finished writing the email

Planning ahead

A quarterly review in plain English
A one-page technology roadmap
A realistic budget number for next year
Honest advice about what can wait

Your pod

The same small group of technicians, every time
They learn your people, systems and history
You never explain your setup from scratch
How the pod model works →

“I can’t say enough about their prompt and professional approach to all IT issues, big or small. They seem to be able to provide a creative solution to any problem we’ve encountered, usually remotely, which of course enables us to get back to work with very minimum down time.”

Laurel C.
Property management company, a client since start-up

Questions we get asked

The things owners actually want to know.

Pulled from the central library, tagged for this page. All questions and answers →

What does it cost?

Fully managed IT

A flat monthly fee, usually worked out per person. We will not quote a number before looking at what you have, because anyone who does is guessing. The first conversation is free and you will leave it with a real figure.

How long is the agreement?

Agreements

Between 36 and 60 months, depending on the package and what you add to it. Longer terms cost less each month, and you choose which trade suits you.

Longer terms also often carry no onboarding cost at all, which is worth weighing against the shorter one.

That is a real commitment and we would rather put the number in front of you now than have you find it in a proposal later.

We already have an IT person. Is this still for us?

Co-managed IT

Probably not this, but co-managed IT almost certainly is. That is built for businesses who want to keep IT in-house and need the depth, the coverage and the specialist help around it.

What is the onboarding like?

Onboarding

A structured thirty days, shaped around your business, with one named person responsible from the first day to the last. We handle the handover from your current provider, including the awkward parts. See exactly how it runs.

Do we have to replace all our equipment first?

Equipment

No. We work with what you have, tell you honestly what is near the end of its life, and plan replacements around your budget rather than ours.

How quickly do you actually respond?

Response times

On the phone, an average of 37 seconds to a technician. By email, an average first reply of 14 minutes. Those are measured averages, not targets we aim at.

What boutique support meansThe pod model behind every fully managed and co-managed client. 30 Days to Better ITExactly how a switch to us runs, including the awkward parts. Cybersecurity programsThe protection layer, in more depth than the day-to-day cover. Backup & disaster recoveryTested restores and a written plan for who does what. Audits & complianceWhen an insurer or a client starts asking for evidence. Xerox print solutionsBring print under the same roof and stop refereeing two vendors. 3CX VoIP phone solutionsPhones that work wherever your people are. Your industryWhat we handle differently for construction, legal, healthcare and six more.

Let’s start with a conversation.

Half an hour, no charge, no obligation. Worst case you leave with a clearer picture of where you stand.