Fully managed IT
We take on the whole thing.
One team, one number, one predictable monthly fee. Your staff get help when they need it, everything stays patched and protected in the background, and you get a technology plan you can actually read.
The morning this prevents
It is 8:40, three people cannot get into email, and nobody knows why.
Is it Microsoft? The internet? Something someone changed on Friday? Your office manager is on hold with one vendor while another says it is not their end. By the time anyone works it out, half the morning is gone and nobody has done the job they were hired for.
When one team runs all of it, that call goes to one number and the answer comes back in seconds rather than hours, because the person answering already knows how your systems fit together.
This is for you if
Any of this sounds like your week.
- IT has landed on whoever happens to be best with computers, and it is not their job
- You are not certain whether your backups would actually restore
- New staff wait days for a working computer and a login
- You have been meaning to sort out security for a while now
- Nobody can tell you what you are paying for in Microsoft licences
- The same problem keeps coming back and nobody has asked why
- Your equipment gets replaced when it dies rather than on a plan
- You would like to call one number and have it dealt with
What is included
All of it, for one monthly fee.
No per-ticket charges, no clock-watching, no being billed for asking a question.
Day to day
- Unlimited support for your staff, by phone or email
- New hires set up before their first morning
- Leavers shut down properly, the same day
- Device setup, repairs and replacements
Running in the background
- Updates and patching across every device
- Monitoring, so we usually know before you do
- Licence review, so you stop paying for empty seats
- Documentation of how your systems actually fit together
Protection
- Protection on every computer and phone
- Logins secured beyond a password
- Email filtering for the scams aimed at your industry
- Staff training that is short enough that people do it
If the worst happens
- Backups that get tested, not just scheduled
- A restore time we have measured for your business
- A written plan for who does what
- Us, on it, before you have finished writing the email
Planning ahead
- A quarterly review in plain English
- A one-page technology roadmap
- A realistic budget number for next year
- Honest advice about what can wait
Your pod
- The same small group of technicians, every time
- They learn your people, systems and history
- You never explain your setup from scratch
- How the pod model works →
“I can’t say enough about their prompt and professional approach to all IT issues, big or small. They seem to be able to provide a creative solution to any problem we’ve encountered, usually remotely, which of course enables us to get back to work with very minimum down time.”
Property management company, a client since start-up
Questions we get asked
The things owners actually want to know.
The ones that come up most, answered in one place so the answer here and the answer anywhere else on the site are the same words. All questions and answers →
Is your support offshored?
No. There is no offshore call centre. In business hours you reach our own team. After hours, or if every technician is already on a call, the line overflows to a Canadian support desk in Ontario. They take the details and pass them to one of our technicians. The call never leaves Canada.
Who actually answers when we call?
A technician, not a receptionist taking a message and not an automated menu. Wherever possible it is somebody from the pod assigned to your business, who already knows your systems and your history. You will not be asked to explain your setup from scratch, and you will not be handed between departments.
Will the technician who comes out have been here before?
Usually, yes. That is the point of assigning a pod rather than dispatching whoever happens to be free. Somebody who has already been in your server room knows where things are, what changed last time, and why. If a visit needs a specialist you have not met, we tell you who is coming and why.
How long is the agreement?
Between 36 and 60 months, depending on the package and what you add to it. Longer terms cost less each month, and you choose which trade suits you. A shorter term is available and the monthly figure is higher.
Longer terms also often carry no onboarding cost at all, which is worth weighing against the shorter one.
That is a real commitment and we would rather put the number in front of you now than have you find it in a proposal later.
What does fully managed IT actually include?
Support for your staff, patching and monitoring in the background, protection on every device, tested backups, licence review and a quarterly plan. One flat monthly fee, no per-ticket charges, and no being billed for asking a question. See the detail.
We already have an IT person. Is there anything for us?
Yes, and it is built for exactly that. Co-managed keeps your person in charge and puts the tooling, the coverage and the specialist depth behind them. It is not a route to replacing them, and we would say so if it were.
What happens if we want to leave?
Notice is 90 to 120 days before the end of the term, depending on its length. Give us that and the agreement ends cleanly.
There is a defined offboarding process, and it exists for your protection as much as ours: credentials transferred properly rather than emailed around, access wound down in the right order, and a record of what moved where. Rushing that is how businesses end up with orphaned admin accounts nobody closes.
Your documentation is yours throughout. It was handed to you in your first month and it does not come back to us when you go.
Will we get the same technicians each time?
Yes. Every client is assigned a pod, a small group who learn your people, your systems and your history. You never explain your setup from scratch, and the wider team sits behind them for busy days and specialist work. More on how the pod model works.
How quickly do you actually respond?
On the phone, an average of 37 seconds to a technician. By email, an average first reply of 14 minutes. Those are measured averages rather than targets we aim at.
What does onboarding cost?
Often nothing. Onboarding is frequently waived on longer term agreements. Whether it is depends on how complex your organisation is and what state we find the existing setup in, both of which we will know by the end of discovery.
You will have the figure, or the confirmation that there is not one, before you commit to anything.
Can we get help outside business hours?
24/7 cover is an add-on to fully managed IT. It cannot be bought without it, because covering a night on systems we do not otherwise look after is guesswork at your expense. Scope is the platforms and products we manage.
Without it, an after-hours call is answered by a Canadian support desk in Ontario. They take the details, and one of our technicians picks it up the next business morning.
What does it cost?
A flat monthly fee, usually worked out per person. We will not quote a number before looking at what you have, because anyone who does is guessing. The first conversation is free and you will leave it with a real figure.
What is the onboarding like?
A structured thirty days, shaped around your business, with one named person responsible from the first day to the last. We handle the handover from your current provider, including the awkward parts. See exactly how it runs.
Do we have to replace all our equipment first?
No. We work with what you have, tell you honestly what is near the end of its life, and plan replacements around your budget rather than ours.
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Let’s start with a conversation.
Half an hour, no charge, no obligation. Worst case you leave with a clearer picture of where you stand.
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Send this and we will reply, usually the same business day. No call unless you want one.
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